Shipments and returns

Your pack shipment

Packages are generally dispatched within 2 days after receipt of payment and are shipped via UPS with tracking and drop-off without signature, unless a custom build solution is being created for you, or if parts are manufactured or sourced abroad. Whichever shipment choice you make, we will provide you with a link to track your package online.

Custom Build Solutions or Configurable Systems may require additional time to manufacture, usually within 10 working days plus an import delivery time of 3-5 Working days.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

Delivery of goods is subject to availability.

If you would like to find out if a system or product is in stock or require a delivery time on an existing purchase, please contact us on 0161 872 7337.